When we collect personal information, we adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy applies to all personal information we collect as part of our Australian operations. The information we collect includes data from:
- Customers who shop with us or use our services, both in-store and online.
- Individuals who sign up for our membership programs or participate in our surveys and competitions.
- Employees, job applicants, contractors, sub-contractors, business partners, third-party service provider representatives, and other professional contacts.
2. What personal information do we collect?
When you use our apps or websites, we gather the information necessary to operate our business. We may collect your personal details when you consent or when it is reasonably required to perform our functions, manage our business, or comply with legal obligations.
We generally collect personal information when you interact with us, such as:
- Signing up for membership programs.
- Making purchases or browsing online.
- Visiting our stores or venues.
- Participating in surveys, competitions, or promotions.
- Communicating with us via calls, emails, or in person.
For example:
- When you sign up for a membership, we collect your name, contact information (email and mobile number), gender, and date of birth.
- When you use your membership account, we track purchases and points usage.
- When you shop with us, we may collect:
- Your membership card number
- Order or purchase details
- Payment methods
- Delivery or special order contact information
- Behaviour data on our websites and apps
- When entering competitions or promotions, we may collect:
- Your provided details for participation
- Images or videos shared as part of the competition
- If you apply for a job, we collect your contact details, work history, qualifications, and references.
- If you are a professional contact, we may collect details about your role with partners, contractors, or third-party providers.
3. What if you don't want to provide personal information?
We allow individuals to remain anonymous where possible, though some services require identification. For instance:
- You must identify yourself to sign up for membership programs.
- You must identify yourself to place a delivery order.
4. Cookies and web analytics
We may use cookies and tracking technologies to collect anonymised data such as your IP address, location, pages visited, and to personalize content on our sites. This data may be shared with advertising partners. For more information, see our Cookies Statement.
5. Why do we collect, use, and disclose personal information?
We collect, use, and disclose personal information to perform our business functions, manage operations, and comply with the law. Specific purposes include:
- Personalisation: To identify preferences and recommend relevant products, services, and content.
- Marketing: To send offers and updates about products and services.
- Security: To ensure safety, detect fraud, and manage security incidents.
- Service Improvement: To analyze performance and enhance customer experience.
- Gift Orders: To notify recipients and send any relevant gifting content.
- Employee and Partner Management: To engage, manage, and communicate with staff and business partners.
- Payment Processing: To process transactions.
- Legal Compliance: To meet legal requirements, such as reporting to regulators or enforcement bodies.
- Business Administration: For activities like mergers, acquisitions, or business restructuring.
We may also use personal information for other purposes permitted by law.
6. Direct marketing
If you have an account with us, we may send marketing messages via email, SMS, phone, or mail. You can opt-out at any time:
- Unsubscribe from emails and SMS messages using the provided option.
- Request not to receive calls or marketing messages.
7. Data Retention
We retain personal information for as long as it is needed to perform our business activities or comply with legal obligations. Once it is no longer required, we will take steps to destroy or de-identify it.
8. Third parties
We collaborate with third-party organizations that may collect and provide personal information on our behalf. These may include:
- IT and data storage providers
- Research and analytics firms
- Partner organizations
We ensure that these third parties handle your personal data securely and in compliance with Australian privacy laws.
9. Personal rights
You have the right to access the personal information we hold about you and request updates or corrections if it is inaccurate. Exceptions may apply, such as if the information concerns other individuals or is commercially sensitive.
We will respond to your request within 30 days. If it will take longer, we will inform you of the new timeframe. We will also verify your identity before processing any requests.
10. Complaints
If you have concerns about how we handle your personal information, please contact us, and we will work to resolve the issue.
How to make a privacy complaint:
- Contact us directly to resolve any concerns (see below)
11. Contact us
If you have any questions or concerns about how we handle your personal information, please contact us: